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Posts: 1
Registered: ‎12-08-2019

Customer Services for Store Purchase

[ Edited ]

I was at Best Buy in Baldwin NY with my daughter buying an ink cartridge for her printer.  My daughter picked up a cartridge and asked a store employee in the computer section if the cartridge she had in her hand would work for her printer giving the employee the printer style.  The employee told her to google the information.  I was apalled that an employee who is hired to help customers would give this type of response.  I assume that Best Buy employees are hired to answer customer questions and find out if they don't know an answer.  Google is not a store source

Thank you

Mary {removed per forum guidelines}

Valued Contributor
Posts: 1,505
Registered: ‎02-07-2011

Re: Customer Services for Store Purchase

I suspect they could have googled it for you, however I've been in i.t. sence before there was internet and I'd have to do the same thing. There would be no way they would know what cartridges fit the 10's of thousands of different printer models ever made.. .
Posts: 474
Registered: ‎09-03-2018

Re: Customer Services for Store Purchase

It isn’t difficult to look at the ink already in the printer to get the number before going to the store. Also Google is absolutely a good way to get information.
Posts: 7,177
Topics: 115
Kudos: 448
Solutions: 393
Registered: ‎12-23-2016

Re: Customer Services for Store Purchase

Hello, Mary,


Thanks very much for joining the Best Buy Community forums. As long as we have the model number for a printer, we should be able to look up the right ink for it. We should have helped out.


Can you send me a private message through the link in my signature with your phone number, email address, and the date and time of your visit so I can reach out about this? If you have a name or description for that employee, I'd appreciate that as well.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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