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Posts: 2
Registered: ‎10-14-2020

Customer Service

My husband and I were just in the store in Colonial Heights, VA.  I understand that there is a mask policy BUT when someone can not wear a mask because of medical issues they should not be refused service and talked to the way the employee in the store did this morning.  The 6 ft between people rule was followed.  And the employee still would not even answer a question.  He was rude and said very loudly that he would not help my husband because he was not wearing a mask.  We told the employee that he was not able to wear the mask because of medical reasons and his response to us was "I don't care why your not wearing it.  I will not help you".  Now mind you I had a mask on and he wouldn't help me either because my husband was standing with me.  If this employee didn't want to help us he could have at least said that he would get someone that would help us.  Within the last month my husband has been in the store and has bought 2 other computers and didn't have a mask on and didn't get treated this way.  Because of this employee and his rudeness you have lost customers.  

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Registered: ‎10-10-2012

Re: Customer Service

Hello, le1,

 

Welcome to the Best Buy forums, though we certainly wish it were under better circumstances.

 

We certainly expect our employees to treat every customer with professionalism and respect while shopping with us.  That would be true whether the customer was wearing a mask or not.  

 

Can you provide any additional details that would help us get this feedback forwarded to the appropriate teams, such as the date and time you were in the store, or the employee name (first name only please)?  Feel free to reply with those details here, or send me a private message with the details.

 

You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Please keep in mind that these inquiries are internal to Best Buy, and we wouldn't be able to provide you with any information about their outcome.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-14-2020

Re: Customer Service

Hello Bill,

Thank you for the response.  We were in the Colonial Heights, Virginia Store today October 14th at between 10:30 am and 11:30 am.

 

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Posts: 22,315
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Registered: ‎10-10-2012

Re: Customer Service

Thank you for providing that information, I will be sending this over to the necessary teams for review.  While I can certainly understand why you'd be upset, I'm hopeful that this experience will not completely sour you on remaining Best Buy customers.

 

Stay safe!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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