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New Member
Posts: 1
Registered: ‎06-22-2020

Customer Service

 

I recently purchased a prepaid flip phone from Best Buy for my son.  At the time of the purchase, I was told by the salesperson that the flip phone came with instructions to teach me how to use the flip phone.  The instruction pramphlet that came with the flip phone was not very helpful.  Therefore, I visited one of the Best Buy stores to get some assistance.  After waiting about fifty minutes, a salesperson finally approached me.  When I told him I wanted some assistance so I could learn how to use the flip phone I had just purchased from Best Buy, the salesperson told me that he did not give lessons on how to use the flip phone.  I asked if anyone at  Best Buy could assist me so  I could learn to use the flip phone.  The salesperson told ,me "No".  So, I asked the salesperson how would I be expected to use the flip phone without some assistance.  The salesperson replied that I would need to "play around with the phone and figure it out."  He then told me that I was the first person he had ever encountered with the problem I presented.  I found this comment to be rather insulting.  I guess I am so stupid, I am unable to figure out what everyone else can.   The salesperson then told me the he was  so busy that he did not have the time to assist me as he had other  customers waiting.  So, I guess the salesperson can spend an hour with someone hoping to make a sale, but he could not spend even fifteen minutes with a customer who had already purchased a product from Best Buy that night before.  I found this experience very disappointing and not very condusive towards future business at Best Buy.

 

On the other hand, my experience was quite different when I had previously purchased a $2,000.00 laptop from a different salesperson about six months ago.  This salesperson was very courteous and helpful. She showed me several laptops and took the time to explain to me  the pros and cons of each laptop for my consideration.  She suggested a number of accessories, including a service plan, and took me through a number of isles to show me each accessory.  She was polite and a pleasure to work with. 

 

For future reference, Best Buy should encourage its salespersons to assist customers with any reasonable request, particularly when that customer is requesting assistance for a product purchased from Best Buy.  Best Buy should also encourage its salespersons to show some courtesy and understanding to its customers. 

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Registered: ‎08-21-2017

Re: Customer Service

Hello, DTanaka,

 

Welcome to our community forums. I appreciate you taking the time to provide us your feedback at one of our store locations. We do our best to make sure you have everything you need to use a new product so it's disappointing to hear about your visit.

 

Did you have the opportunity to speak to a store manager and let them know about your visit? If not, I would be glad to reach out to them on your behalf. Which store location did you visit and when? Do you remember the name of the associate you spoke to? 

 

I'd also like to document this here at our Corporate Campus. I will need some more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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