11-30-2019 05:03 PM
12-02-2019 04:05 PM
Hi there, Fendercontrol,
Thanks for taking the time out of your Holiday season to join us here on the Best Buy Forums. We do wish that you joined under better circumstances, but we would like to take this opportunity to welcome you!
I often do a lot of research before purchasing items as well, so I can certainly appreciate another savvy shopper. We want all our opportunities to interact with our customers to be extremely exceptional, but it sounds like we missed the mark here.
We appreciate you bringing this to our attention, and we will be forwarding this information to the leadership team. We hope that this will give us the chance to better serve you and all of our customers in the future.