Best Buy Store Purchase

[SACMAN1122]

I returned a soundbar that was purchase on 9/14/21. It was delivered while I was on vacation  as was the TV that I puchased. The installation of the TV and other equipment took place this weekend at which time it was determined the soundbar cook not be installed where it needed to be and quite frankly the TV audion was very good. So, I went ahead and returned the soundbar which was $499 this morning and although I am considered an elite member I was told that I only had 15 days to return the equipment. Therefore they would only give me my money back on a gift card. I spent over $4k at Best Buy and now you want to just give me a gift card..... why in the world can you not credit my account. I was very dissapointed so I contacted Best Buy via their 888 number and spent about and hour and 20 minutes for them to tell me they could do nothing for me. All I was asking for was that my refund be applied to my account instead of being given a gift card. For the love of God why are things so difficult. I'm hopeful that someone from Best Buy can do something. 

[hockeycanuckjc Community Veteran]

When you log into your account , do you see Elite Status? When you qualify for it depends on the calendar year and how much you spend.

Your account specifically has to say Elite for the extended return period.

[SACMAN1122]

where would you see if it stated elite status?

[hockeycanuckjc Community Veteran · Accepted solution]

Under your account you accumulate My Best Buy points and it would show your status.

[AndrewB-BBY Social Media Specialist]

Good afternoon, SACMAN1122,

Welcome to our community forums and thank you for taking the time to let us know about your experience with this purchase. I know that a home theater setup is quite a personal decision, if I were in your shoes I'd want to make sure that everything was perfect down to the sound bar. I'd be glad to provide some more information about the My Best Buy program as well as our Return & Exchange Promise.

As a My Best Buy member, you can gain Elite and Elite Plus status by spending $1,500 and $3,500 on qualifying purchases in a calendar year. Once these purchases have been made, your status will generally be upgraded 15-20 days after your purchase date, shipment date, or delivery date of your products.

Based on the information you've provided, it sounds like when the decision was made to process this return, you fell outside of our Return & Exchange Promise of 15 days for most products. When processing a return, we will generally provide a refund to the original form of payment used. Can you please clarify what you mean by a credit being added to "your account"? I am not aware of a process where your a refund could be added to a My Best Buy account.

I hope I was able to provide a few more details about how this process works, but please let me know if you have more questions that I can help with!