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Posts: 1
Registered: ‎03-06-2019

Customer Service Formal Complaint

About a week and a half ago (on February 22, 2019) I visited the Culver City location to dicuss the repair and delivery of a sound bar I had purchased.  Despite several store visits, phone calls to and from the store and service center, emails from the service center, and my grievances expressed to the customer service represenatives and geek squad agents, I was the one left to suffer the consequences of several mistakes made by people working for Best Buy.  With that said, I would like to file a complaint with corporate.  Please let me know how I may do so instead of writing the entire story out here.

Posts: 1,882
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Registered: ‎10-19-2017

Re: Customer Service Formal Complaint

Greetings, s_matti_2404!


Welcome to the forums!


I appreciate you taking the time to reach out to us regarding your sound bar. Having a Geek Squad Protection Plan is supposed to make these types of situations nice and simple. This is not the experience I want for you and I’d like to look into this further for you.


Please, by clicking on the blue button next to my signature, will you send me a private message with your full name, phone number, e-mail address connected to your account, and the date you made this purchase.


I look forward to hearing from you.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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