Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎01-03-2021

Customer Service Complaint

Today, I went to the Barboursville, WV Best Buy location to purchase a new sweeper. When I went to go check out, there were no employees at any of the check out stations. Except there were two people at the Customer Service station so that is where I went. The lady that was there did not acknowledge me at all, and then the gentleman walked out and rudely asked if I had a return. I said no, I have a purchase and he just looked at me and then hesitantly walked over to the screen. He was very unhelpful, and just overall rude.

I never write complaints, and although this might just seem petty, the rudeness and lack of customer service needs to be noted.
Posts: 442
Topics: 24
Kudos: 88
Solutions: 29
Registered: ‎02-08-2019

Re: Customer Service Complaint

Hi, bentleykatie,

 

Thanks for reaching out to us about your experience at our Barboursville location. This doesn't sound like the level of service that we strive for, and I'm saddened to hear about this interaction. 

 

I hope that you got the assistance you needed in the store before the interaction at the check out. Going forward, I also hope that we can provide you with the customer service that we typically pride ourselves on. 

 

So that I can document this feedback, please send us a private message with your full name and email or phone number, as well as the approximate time that this interaction occurred. I would be happy to document your feedback formally at the Corporate Campus.

 

Best,

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!