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New Member
Posts: 1
Registered: ‎04-25-2021
Accepted Solution

Curbside returns

I purchased a laptop 2 weeks ago that seems to be having some major software issues. It has gotten stuck in a reboot loop 3 days in a row and now it just boots up to a black screen. I live in Ontario Canada and because I bought it curbside, I can’t return/exchange even though this is the laptop I use for school so now And I was told I’m going to have to buy another new laptop. So unreasonable to not allow curbside returns/exchanges and asking your customers to spend a ton of money in getting 2 new laptops because the first one you gave them was defective. The policy needs to be fixed especially when everyone’s lives right now are online and these devices are essential.
Best Buy Employee
Posts: 2,290
Registered: ‎01-09-2015

Re: Curbside returns

This forum is for BestBuy.com and US Best Buy locations.  You'll want to head over to BestBuy.CA, click the contact us link, and choose a method of contact listed there to get this in front of the Best Buy Canada team.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***