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New Member
Posts: 2
Registered: ‎12-17-2021
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Curbside pickup order reported as picked up but I was at the wrong store and didn't get anything

Hello I placed an order for curbside pickup and then realized it was the wrong store after I was waiting for 15-20 min. and left.  The order though was reported as picked up even though I never got to the correct store.

 

I already tried IM customer support and they just recommended that I go back to the store and ask them to review surveilance footage.

 

I'd really just like to cut my loses with a refund, please advise.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Curbside pickup order reported as picked up but I was at the wrong store and didn't get anything

Hello, doubledealer,

 

Welcome to our community forums. I'm a big fan of store pickup because it's so convenient, I know if I were in your shoes I would be quite confused to receive an email that your order was picked up only to be empty handed. I appreciate you reaching out to us and would be glad to see how I may be able to help you with this.

 

As the agent you previously spoke to mentioned, the store where you were scheduled to pick up this order would be best suited to assist you. Have you been able to get in touch with them since making this post? If not, I would be glad to reach out to the management team at this store on your behalf so we can take a closer look into this.

 

Please let me know how I can best assist you moving forward!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎12-17-2021

Re: Curbside pickup order reported as picked up but I was at the wrong store and didn't get anything

Thanks Andrew B - I tried calling the store and got routed to general customer support and was on hold for about 20 more min. before I gave up.  If you can reach out to the local store management, I'd really appreciate it.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Curbside pickup order reported as picked up but I was at the wrong store and didn't get anything

Hi there, doubledealer,

 

Thank you for following up with me. I'd be glad to follow up with this store on your behalf.

 

I will need a bit more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!