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Posts: 1
Registered: ‎11-27-2020

Curbside pickup marked as picked up when I was at another store picking up a PS5

Hi, so I made a mistake with buying a game in the leadup to when I would be picking up my PS5, turned out that the store I ordered it for ended up getting the pickup ready two days earlier than I expected so I went out and said "Hey I'm at the store" on both orders. I pick up the PS5 and lo and behold, turns out I screwed up and the game I bought was at another best buy that was approximately 50ish miles away from the one I was at, I checked my phone and the game was marked as picked up in spite of the fact that I literally couldn't be over at that store and I hadn't sent anyone to pick it up. I tried calling support and was on hold for an hour before getting someone and they tried to call the store but they didn't pick up, I haven't been able to go to the store because of a variety of reasons for the past couple days, and my order is still listed as picked up, what do I do about this? I just want my money back or to have them ship the game directly to me at this point Smiley Tongue

Posts: 6,667
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Registered: ‎08-21-2017

Re: Curbside pickup marked as picked up when I was at another store picking up a PS5

Hi there, Exavian35,


Thank you for stopping by our community forums. Congratulation on your new PlayStation 5, I'm sure you're looking forward to playing it. I appreciate your reaching out to us and would be happy to provide some details on how to get help.


Typically, the store location where this order was placed is best able to help you look into this. If you'd like, I can reach out to them on your behalf. I will need a bit more information to do so. Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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