12-22-2020 01:53 PM
12-23-2020 04:14 PM
Hi there, samskiggiddy,
Welcome to our community, and thank you for taking the time to bring this to our attention. Our team works out of the Corporate Offices, so we appreciate you sharing your experience with us. It is never within our intentions for there to be an complications with any orders, and I can understand why you would be feeling this way. I understand that you have been expecting a follow up regarding your order and these circumstances, and I would like the opportunity to look further into this and assist however possible!
As I will need to collect additional details to further assist, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature.
01-04-2021 01:00 PM
This issue was resolved with a refund. The manager would not respond to an email from me, but only conatacted me after I posted a complaint on this forum and Alyssa reached out to them to contact me.
Will be taking by business elsewhere after this headache.