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Posts: 2
Registered: ‎05-04-2020
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Curbside pick up error?

I recently bought a router that was pretty pricey and I picked it up at curbside pick up. But a couple days later I get this email from best buy saying I did not pick up my order and that they were going to cancel it and provide a refund.


There must of been an error whenever I did the pick up because I for sure got that order, I am just wondering if this is a typical situation that happens with curbside and what my next steps should be.

Don't really know how it would affect their inventory checks if a router that was expensive is missing, so I just want to make sure this is corrected.

Posts: 2,277
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Kudos: 270
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Registered: ‎10-19-2017

Re: Curbside pick up error?

Hi, Cksithim,


Welcome to the Best Buy forum community! Thank you for bringing this situation to our attention. Switching over services to allow Curbside Pickup at our stores during this unprecedented time has been mostly smooth, so I would not characterize errors as common. We have internal processes in place to prevent issues, so I’m very sorry you’re having to go through this.


You’re correct that inventory counts should be effected by what you’re describing. To try and prevent something like this from happening again I’d love to review your order in greater detail. To allow me to get started, please send me a private message with some more information. I’ll need the following:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number
  • The date you picked up the router (if you remember)
  • The estimated time of day you picked up the router (if you remember)


I look forward to hearing back!

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-04-2020

Re: Curbside pick up error?

Hello, I just went into my bestbuy store and just repurchased the router from them after explaining it