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Posts: 1
Registered: ‎08-25-2020

Curbside order picked up by someone else

I submitted an order on August 22, 2020 for curbside pick up at Best Buy Sharpstown. I was planned on going today after work to pick it up but I got an email that it is showing as picked up yeterday at 4:01pm but I was at work at that time. Are they not checking IDs and credit cards? How is this possible? I've looked on this forum and it looks like this happens often. What should I do to get this resolved? Should I go to the store and see what they say? Looks like other people on forums aren't getting much help at the store from the managers. I really need to pick up this order or I need a refund for this as soon as possible. 

Posts: 5,928
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Registered: ‎08-21-2017

Re: Curbside order picked up by someone else

Good afternoon, smileymeliboo,


Thank you for taking the time to visit our community forums. As someone who uses store pickup quite a lot, I know I would be surprised to get a notification that my order was picked up. I would be happy to see how I can best assist you.


Oftentimes, the store location where this order was placed can provide some more details. Have you been able to get in touch with our Best Buy Sharpstown store? If not, I would be glad to reach out to them on your behalf.


I will need a few more details to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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