03-31-2021 01:07 AM
03-31-2021 05:01 AM
Best Buy stores have strict protocol for in store pickup otherwise they would not be following policy. It sounds like the store you shopped at did not follow this policy.
They will need to investigate what happened and possibly you would need to file a theft report with the local law enforcement agency in your area where the store is located since this is a high value item plus it's hard to come across stock wise.
Each store has Camera Footage and I'm sure local law enforcement can get it with Best Buy's help if it comes down to that.
03-31-2021 01:50 PM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to write us regarding your order, and experience with our Curbside Pickup. We try to pride ourselves in ensuring we provide great customer service, each and every time. We also strive to keep our customer as informed as possible, and their order secured until pickup. I’d like to see how I can help with this situation.
First, I am going to need some more details from you. Please, send me a private message with your order number, full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to your response.