Best Buy Store Purchase

[Mrmajere]

Today I got an email says that my order picked up from Bestbuy Houston and pick up person seems it's me. The only problem is I am not in USA at the moment, I am in Turkey and I have thousands of proofs shows that I am really in Turkey. Antway I called the store but ouldn't reach to store via phone and called 888 Bestbuy and they told me that they verified I called from Turkey, gave me reference number of this case and when I return I should go and talk to manager on duty. I will be back 2 weeks later and don't want give up from my order which is Playstation 5. How come bestbuy can give my order to someone else without checking the ID??? Please can someone help me about this?

[Mrmajere]

Bestbuy Houston Galleria

[hockeycanuckjc Community Veteran]

Best Buy stores have strict protocol for in store pickup otherwise they would not be following policy. It sounds like the store you shopped at did not follow this policy.

They will need to investigate what happened and possibly you would need to file a theft report with the local law enforcement agency in your area where the store is located since this is a high value item plus it's hard to come across stock wise.

Each store has Camera Footage and I'm sure local law enforcement can get it with Best Buy's help if it comes down to that.

[Mrmajere]

Yeah only problem is time, I will be there 2 weeks later, hopefully they don't delete their camera records.

[drumn_bass]

Do they even hold an item for pickup for that long?

[Mrmajere]

Yes they do, at 29th I requested to keep it more and they made it till 15th of April but yesterday someone took it

[Deysha-BBY Social Media Specialist]

Hello, Mrmajere,

Welcome to the Best Buy Community Forums!

I appreciate you taking the time to write us regarding your order, and experience with our Curbside Pickup. We try to pride ourselves in ensuring we provide great customer service, each and every time. We also strive to keep our customer as informed as possible, and their order secured until pickup. I’d like to see how I can help with this situation.

First, I am going to need some more details from you. Please, send me a private message with your order number, full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to your response.

Kind regards,