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Posts: 1
Registered: ‎01-22-2021

Credits / purchase

Bought dishwasher in Dec and paid for it then. Delivery was scheduled for 12/16 and BB called that day and put it out to mid-January. Meanwhile we knew we were getting credits so we purchased a smart watch 01 /04 ON THE PROMISE of an employee in the Oro Valley AZ store that when we received our credits to just come back in and the credits could be applied to the watch. Went today 1/22 and the store said we can't apply the credits AND we can't return the watch as outside of the 2-week policy. Ripped off any way I look away it.
Posts: 1,612
Topics: 77
Kudos: 266
Solutions: 74
Registered: ‎11-23-2018

Re: Credits / purchase

Hi, Davidsos, and welcome to our online community!

 

Thank you for posting on our forum for support. I hate to hear about the issue you've run into when trying to use a credit you received. I can understand your frustration and concern in this situation after being told you could apply your credit towards a smart watch you ordered. I'd like to learn more about your situation and see how I can help.

 

To start, please send me private message including your full name, email, phone number, and smart watch order number. Any additional information you can provide about your credit situation and communication with the Oro Valley store would be helpful. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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