12-27-2019 04:07 PM
12-29-2019 11:17 AM
Due to the holiday traffic, it can take more than a few days to reach your post in the queue. This is relatively straightforward though, so I'll try:
All returns are sent back to the original form of payment unless the employee selects something different such as an exchange or gift card. It sounds like you had notified the employee, but they still performed a standard return. In this instance there is a VERY short window in order to undo what has been done. If they did not undo this transaction in the appropriate amount of time, what the management stated is true: They could no longer modify or reverse this transaction allowing you to keep the tablet or correct the transaction. In these cases the funds have been returned to the form of payment on file used to buy the raffle items. While we never want to put anyone in this situation, mistakes happen from time to time. Especially in the post holiday rush, we are trying to process everything in a satisfactory time window. Is it possible for you to reach out to the raffle organizers and explain the situation? This might be be the best way forward from here, but if not a moderator should be by within a few days to offer other solutions.
12-29-2019 11:29 AM
12-31-2019 12:45 PM
Welcome to the Best Buy Support Forum! I can also see your Private Message (PM) you'd sent to Sarah about this, and if you'd like to continue this conversation privately, I'd be more than happy to send you a PM as a response too.
I'm so sorry to hear that the return that you were wanting to have completed was processed incorrectly and you had been left without a gift card and the tablet you'd won. I'd feel pretty bad about that too and I'm glad that you've allowed us to step up to help you out. Like jdogg836 had mentioned, there is a very short amount of time available to have the transaction cancelled, but it sounds like this didn't take place.
Can you let me know which store this took place at? I'd be more than happy to see what we can do to help you out.