03-13-2019 12:48 PM
03-13-2019 02:46 PM
Welcome to our Best Buy Forum community!
Thank you for taking the time to share this with us. We know that a lot of thought goes in to signing up for a new credit card, so we truly appreciate that you decided to open a My Best Buy card with us. That said, our intention was to provide you with correct information regarding any financing promotions offered, so it's discouraging to learn that was not reflected in your experience.
We value you as a customer and would be more than happy to take a look in to possible options.
Using the "Private Message" feature in my signature, please send a message with the following:
I look forward to hearing from you with those details so we can try to turn this experience around.