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Posts: 1
Registered: ‎03-13-2019

Credit Card Rewards

I went to BestBuy to buy a laptop back in October. The salesman told me that if I signed up for the BestBuy credit card to buy it, I'd get 12 months of 0% interest rate. He also told me that I would get 10% cash back after I paid it off which was awesome because the laptop I bought along with Microsoft Office was $1000, so I would get $100 back! I paid it off before December and the "cash back" turns into rewards on your account. Well, I never got the reward points that would equal to the 10% of the laptop which is $100. I called the customer service line that handles the rewards and they said that since I financed it on a credit card, it didn't apply to the 10%. THAT'S NOT WHAT I WAS TOLD AT ALL! The only reason I got another credit card was for the $100 cash back and then I turn around and find out I was being lied to that entire time! Even the credit card information advertised it and didn't say that financing wouldn't apply to the deal. If I would've know that I wouldn't have got that credit card and I probably wouldve gotten the laptop somewhere else because it was a little cheaper at other places. Also, the laptop was messed up when I got it and 2 days later I brought it in for an exchange and had to buy geek squad protection on it TWICE because it didn't have it when I bought it but IT WAS NEVER OFFERED TO ME!!! I didn't even know that was a thing until then and it was just ridiculous that I had to pay an extra $150 just becuase they didn't do there job. And when I bought my TV there they didn't give me reward points for that, it's not in my account at all. This place is ridiculous and the customer service is AWFUL, I'm NEVER going to that best buy AGAIN! Maybe not any Bestbuy after the experiences I've had!
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Posts: 895
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Registered: ‎10-19-2017

Re: Credit Card Rewards

Hello, bethbrooke13!

 

Welcome to our Best Buy Forum community!

 

Thank you for taking the time to share this with us. We know that a lot of thought goes in to signing up for a new credit card, so we truly appreciate that you decided to open a My Best Buy card with us. That said, our intention was to provide you with correct information regarding any financing promotions offered, so it's discouraging to learn that was not reflected in your experience.

 

We value you as a customer and would be more than happy to take a look in to possible options.

 

Using the "Private Message" feature in my signature, please send a message with the following:

 

  • Full name
  • Phone number
  • Email

I look forward to hearing from you with those details so we can try to turn this experience around.

 

Sincerely,

 

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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