06-20-2019 09:05 AM - last edited on 06-23-2019 02:03 PM by KyleR-BBY
06-20-2019 01:23 PM
06-23-2019 02:11 PM
Thanks for joining the Best Buy Community forums. I apologize for my late reply. We’ve been very busy, and we’re doing our best to get back to everyone as quickly as we can.
Under our Return & Exchange Promise, we are not able to accept returns on damaged items. It sounds like your television as determined to be damaged, and is thus unreturnable.
I apologize that you were provided with different information about that when you called in and chatted. I’d like to look into that for you. Please send in a private message by using the link in my signature below this post. I’ll need your name, email address, phone number, and the customer service PIN from your receipt, if you have it.