09-18-2020 04:22 PM
09-21-2020 04:38 PM
Good afternoon, missphuongkimle,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to join our Community to share your experience with us. Regardless of the reason for your visit, we hope all our customers will have a positive experience throughout their time at any of their local Best Buy stores, so it’s disappointing to hear your time at our East Orange, CA store did not meet our expectations. I apologize for the frustration this experience has undoubtedly caused.
Please know our Support Forums are moderated out of our Corporate Headquarters here in Minnesota, so you’ve certainly come to the right place to share your feedback with us. We take any feedback we receive here at Best Buy very seriously, which is why I’ll be fully documenting your experience here at our Corporate Headquarters, as well as forwarding your post to the appropriate leadership at our East Orange, CA store, for any coaching or training opportunities that may present themselves.
Thank you again for taking the time to share your feedback with us,