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Posts: 1
Registered: ‎04-15-2019

Copy of receipt - living overseas

Good morning,

 

I bought a Beats X heatdset on April 29, 2018 during my Florida holiday. I live in Barcelona, Spain, and paid by debit card.
They suddenly stopped working last friday. Got in touch with Tech support, and they diverted me to a local shop around here, where the system shows a purchase date prior to my actual payment (over a month!) / entry to the US date.
So they're asking for a receipt, which i don't have, to proceed according to the guarantee and verify what the purchase date is

Please help!

 

Thanks.

Posts: 2,152
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Registered: ‎08-08-2017

Re: Copy of receipt - living overseas

Good morning, xledgard,

 

Welcome to our community, and thanks for stopping by one of our stores during your trip to Florida last year!  I just visited Barcelona for the first time last month and absolutely LOVED it.  I'm already itching to go back!  On to more pressing matters, I was unhappy to hear that your Beats headphones have started to give you some problems after only one year.  As it sounds like you're nearing the end of your one-year manufacturer warranty, I can see why you would be in a bit of a rush to locate any required paperwork to get your product serviced.

 

I should be able to help locate your in-store receipt if you can send me a private message that includes the information below.  The more information I have, the better I can assist you. To send me a private message, just log into the forum and select the blue button in my signature labeled "Private Message".

 

Full name

Email address

Phone number

Address of store

Exact total in U.S. Dollars

List of items purchased

 

How Do I Get a Copy of My Receipt?

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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