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Posts: 1
Registered: ‎06-25-2020

Contactless Pick-up Disaster and Fraudulent practices

I am absolute need of a REFUND because I DID NOT receive my “contactless” Pick-up order from Best Buy Augusta, GA!!

Today, 25 June, I ordered two UPS devices from the Augusta, GA Best Buy. I paid for my order, received the confirmation email, then received the “your order is ready for pick-up” message, and proceeded to Best Buy. I followed the normal contactless pick-up procedure. I was waiting in the parking lot for over 30 minutes AND others arrived 10-15minutes AFTER I DID, and received their orders...but I did not!

I went inside (it was a cluster) and the pick-up crew told me, “Our system is down and we can not scan out any items.”. Two things that really irritated me about this:

1) I literally witnessed four cars get their merchandise who arrived AFTER I did. So how could the SCAN TO RELEASE system be down??

2) When I was inside complaining, I could clearly see and basically touch my two items (Uninterrupted Power Source x 2) However the employee gust threw up her hands and insisted that I had to wait for the system (to come back up)....and she did not know when it would come back up!

3) There were more “unfortunate customers” in the parking lot obviously waiting, but the Best Buy Employees made ABSOLUTELY NO ATTEMPT TO INFIRM US IF THE ISSUE!

The serious problem- I left the store and told them I would “be back tomorrow”......

To my surprise...just a few minutes after Best Buy’s closing hours (7:00pm) I RECEIVED AN EMAIL STTING THAT MY ITEMS WERE PICKED UP!

I can understand a system being down, and/or human error....but I honestly feel as though this was intentional and deliberately planned to fraud me out of my money!

I’ve used this service rather consistently ever since COVID that you have opened up your doors again...the customers in the parking lot, coupled with the customers inside, has transformed Best Buy into a circus!

Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Contactless Pick-up Disaster and Fraudulent practices

Hi, LHobbs,

Welcome to our online community. Thanks for making your first post!

We always hope that our customers have amazing experiences with us. I'm sorry that we didn't live up to your expectations during your recent visit. It sounds like the team at the store encountered some pretty big challenges that day.

If you need help getting in touch with the store to get clarification and assistance with your pickup order, please send me a Private Message with your:

  • Full name
  • Email address
  • Phone number
  • Order number


You and find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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