Best Buy Store Purchase

[thaliagleb]

I drove to the Best Buy - Legacy, TX today to pick up an air purifier (it’s about a 30 min drive from me) no problem, because the baby fell asleep on the way so I got a small break while I drove there. Anyways, I got there and couldn’t make my order a pick up order anymore? So I had to get out of my car but my baby was asleep and there was NO way I was gonna wake her up. So I was gonna wait in my car a bit longer but before I knew it there was an employee by the name of Eloy (sorry I hope I’m spelling it right) who came up to my window and told me their drive up wasn’t working and I had to go in the store. And I asked if there was anyway they could bring it out so I wouldn’t have to wake up the sleeping baby, because I knew she would cry the whole 30 min drive home. And I was alone…. With my toddler and the baby. And he said let me see what I can do and next thing I know I see him walking out with my air purifier. Talk about customer service! Anyways I told him I would definitely take the time to write about my experience because it meant so much that he took the time. Thank you 🙏 one of the best experiences I’ve had.

[JoshU-BBY Social Media Specialist]

Hello, thaliagleb!

Welcome to the Best Buy Forums

Congratulations on your new air purifier purchase! I am so happy to hear about your wonderful experience at our Legacy location in Texas. I personally use the curbside pickup option all the time when ordering items, being able to run errands without leaving my vehicle makes that part of life SO much easier! The stakes are higher in your situation though. I am just trying to get things done quickly, while you have a small siren in the back seat threatening to go off at any time! 

We strive to make every experience with us a positive one, and it sounds like the team at the Legacy location absolutely delivered! I would love to document this for you on our Corporate systems, so that Eloy and the team get recognition for this. Would you mind sending a Private Message with the information below so that I can document our interaction on our internal systems?

• Name
• E-mail Address
• Phone Number