Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 7
Registered: ‎02-01-2019

Completely baffled!

Best Buy ripped me off 600$. My family bought a television from Best Buy in Wilkes Barre Pa. We went to pick up our TV and all was fine, the workers at Best buy loaded my new 65" TV in our truck, but we were made aware that they are not all not allowed to close the back of the truck, that's fine, silly rule but whatever.....the latch did not close the first time so we reopen and shut again, the entire time its snug as a bug, fits perfectly in the back of the car. We get home and take our old entertainment system down, we proceed to pull the TV out of the truck with absolute care for new item. I myself open the box and remove the foam over it. Before I pull the television out of the box, I see a huge crack in my TV, my brand new TV. It looks as if it was hit with a hammer. I call Best buy instantly where they tell me "Come on up to exchange it." No issue right? Wrong! My husband rushes to best buy because they close in 30 minutes and we need the TV. We live 24 mins away. He gets there and suddenly there is a problem, first good old Kyle the sales manager says he can not replace the TV because the box is not damaged, there for he is implying I took it out a dropped it, when confronted about the accusations, he denied it and says "That's not what I'm saying." My husband then says, "look bud, the TV never even left the box. I would not make this up. " In the meantime I'm calling the store because I'm livid. He gets on the phone with me, I explain the situation again. He tells me it's a LG issue and I have to contact the factory if it came that way? What? I just got this TV 45 minutes ago!!!! As all this is happening. Kyle wants to go home. He began closing the gates half way and his employees are putting on thier coats rushing Carl to "TAKE HOME THE BROKEN TELEVISION HOME!" is this a joke? He leaves after some heated words and left the TV there, comes home, he then calls corporate where they tell us they can not override a store decision and to talk to the GM, he should give us a TV and if it were up to them we would already have one. We figured we would give it a chance and sleep on it. The next day I call the GM of Best Buy, where he tells be the Kyle lied! He said he saw my husband repeatedly slamming the truck door on our new TV. Would the box not be damaged if this happened? I would love to see this footage. The TV I got at Walmart today fit perfect, same size and all. The manager lied, flat out. I have no reason to make this up. It is not a money issue. I spent 200 extra on another TV where I got good customer service. Best buy can keep the broken TV. Kyle the sales manager has it. Kyle was trying to save his but and covering up for selling me a broken TV. I am so disgusted and will never shop at best buy again. I spent another 800$ at Walmart on a new TV today. They will get my business. You can keep your broken TV best buy. I have disputed the charges and if I win, you will lose put on 1200, the broken TV you tried to sell me and the 600 I would have spent. This was the worst experience I have ever had at a store.
Highlighted
New Member
Posts: 7
Registered: ‎02-01-2019

Re: Completely baffled!

Someone please help.
Highlighted
New Member
Posts: 7
Registered: ‎02-01-2019

Re: Completely baffled!

I'm going to file with the BBB Tuesday of noone helps.
Highlighted
Posts: 3,031
Topics: 76
Kudos: 116
Blog Posts: 4
Solutions: 147
Registered: ‎04-18-2017

Re: Completely baffled!

Welcome to the Best Buy forums, Czamb,

 

Realizing the circumstances were less than ideal when you returned to the store to report the damages found.  With apologies, we too, would be unable to override a store’s decision for physical damage, but I could certainly understand why you’d stop by to share.

 

Although I realize I cannot erase the past and how things turned out, I’m thankful for your feedback.  All of the moderators on this site work out of the Corporate Headquarters in Richfield, MN, and we’re always happy to see how we can assist. 

 

If you ever have any other questions, comments, or concerns, please feel welcome to write back now that you’ve registered with the community!

JJ|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 7
Registered: ‎02-01-2019

Re: Completely baffled!

Clearly there is nothing anyone can do about your company ripping people off. I will never show at Best buy again, nor will my company.