02-01-2019 07:54 PM
02-04-2019 03:41 PM
Welcome to the Best Buy forums, Czamb,
Realizing the circumstances were less than ideal when you returned to the store to report the damages found. With apologies, we too, would be unable to override a store’s decision for physical damage, but I could certainly understand why you’d stop by to share.
Although I realize I cannot erase the past and how things turned out, I’m thankful for your feedback. All of the moderators on this site work out of the Corporate Headquarters in Richfield, MN, and we’re always happy to see how we can assist.
If you ever have any other questions, comments, or concerns, please feel welcome to write back now that you’ve registered with the community!