01-06-2019 05:00 PM
01-06-2019 05:24 PM
Thanks very much for joining us at the Best Buy Community forums. I understand how frustrating it must be to have paid for software you do not need.
As noted in our Return & Exchange Promise, digital content and prepaid cards are final sale items and not returnable. I apologize if the sales associate you worked with gave you incorrect information about that.
While we will not be able to process that return, I would like to follow up with that store so that we can make sure this doesn’t happen again in the future. Please send me a private message, through the link in my signature, with your name, email address, phone number, and the customer service PIN from the bottom of your receipt.
As from the renewal on that Office subscription, please give us a call at (888) BESTBUY or (888) 237-8289 to make sure the account is updated and the subscription does not renew.
01-06-2019 05:30 PM
01-06-2019 05:45 PM
Hi again fletchja,
I apologize again for the incorrect information you were provided. We post our Return & Exchange Promise in our stores, and online, to make sure that it can be easily found.
Like I said before, I’d like to follow up on this so we can be sure that this doesn’t happen again, but I’d need the information I requested above. If you could please send that over to me, I’d greatly appreciate it.
01-06-2019 06:16 PM
01-07-2019 11:51 AM
Hello again fletchja,
I’d be happy to double check to make sure that what I’m saying is correct in regards to your order. Without actually reviewing the purchase I can’t be completely sure that the item is not returnable, though based on what you said it is.
I can’t promise I’ll find something different when reviewing the order, but I’ll absolutely check it out and see what’s possible if you can send me that information I requested above.