08-19-2021 08:09 PM
08-22-2021 10:41 AM
Thank you for taking the time to reach out to us here on our community forums and letting us know about your experience at our Best Buy Gaithersburg location. We strive to provide expert service at all of our store locations so it's disappointing to hear that you had such a difficult time getting assistance this this exchange. I appreciate you bringing this to our attention so we can get your feedback to the right place.
Based on your message it sounds like you were able to speak to a store manager, is that correct? Can you please provide some more information about this interaction? If you didn't have this opportunity, I would be glad to reach out to then on your behalf.
Do you recall the name of any of the employees you spoke to? Any additional information about these employees would be very helpful.
08-22-2021 03:47 PM
08-22-2021 03:58 PM
I see, Mochisty,
I'm glad to hear that you were able to speak to Diyar and make him aware of your experience during this visit so we can continue to improve the shopping experience in our store locations.
I hope we can welcome you back again soon and assist you during your next visit. If you need any help at that time, please don't hesitate to let us know.
08-22-2021 04:39 PM
I'd like to make sure I document your feedback here at our Corporate Campus. I will need some additional information in order to do so.
Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.