07-04-2019 03:34 PM
07-04-2019 05:21 PM
Our employees should be kind and professional in all interactions with our customer's, but I'm sorry if your experiece fell short of the expert service we strive for. With apologies, anything outside of your Return and Exchange Promise would not qualify for a return, but there was no need for any rude behavior letting you know.
The only other recommendation would be to try another location, but please know that I could not promise a different outcome than you've already provided. Thank you for registering with the community to share your experience and I do wish you the best of luck!
07-04-2019 05:51 PM
07-05-2019 11:16 AM
I do not speak officially for Best Buy. I too am just a community member like yourself, who happens to work for the company as a Geek Squad car installer (Autotech). An official moderator could swing by to speak officially. If there were or were not actions that were taken place they would be internal only and not disclosed to the public.
I'd recommend locating the store on Google, or using the store locator, and sending the feedback directly to the email for the store. The leaders should be checking their email regularly too. Either way, your patience until a moderator swings by is all we can ask for if you wait here or email the store directly.
07-05-2019 04:34 PM
Thanks for your messages and participating on our online Community Forums!
@RHutchins, I'm really sorry to hear that your experience in our Woodland, CA store was not was we had imagined. We always hope that our managers and supervisors are able to accommodate when they can, and always perform in a professional and respectful manner. Being that this wasn't the case when you visited, I fully understand you reaching out to us here, and I hope that we are able to help you out.
As autotech796 mentioned, since this was outside our Returns & Exchange Promise, any action taken by leadership team would be considered an exception. And, be that as it may, we would still be happy to document your experience, reach out to this store, and talk about what's possible. For us to get started, though, we will need some more information.
When you have free moment, please send us the following information in a Private Message:
To send a private message, you can click the blue button next to my name. I look forward to hearing from you soon!
Thanks so much!