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New Member
Posts: 2
Registered: ‎07-04-2019

Complaint

I was just in your store asking to an exchange for a product that was outside of the return date by a few days. The manager of the Woodland, CA store was insanely rude and flat told me she could make an exception. For the exchange if she wanted to but that she wouldn’t. She ignored me to take care of customers that walked up after me then glared at me and refused to help. While admitting that she could. But simply that she wouldn’t. I called the Best Buy number and they told me they couldn’t help with in store purchase. That I had to go back to the store. How could I go back to the store when the manager was flat trying to provoke me into some form of altercation? How could this be ok for your managers to treat someone like that?
Not being able to do the return is one thing but being so rude was not needed.
Geek Squad Agent
Posts: 3,436
Registered: ‎03-20-2012

Re: Complaint

Our employees should be kind and professional in all interactions with our customer's, but I'm sorry if your experiece fell short of the expert service we strive for.  With apologies, anything outside of your Return and Exchange Promise would not qualify for a return, but there was no need for any rude behavior letting you know. 

The only other recommendation would be to try another location, but please know that I could not promise a different outcome than you've already provided. Thank you for registering with the community to share your experience and I do wish you the best of luck!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 2
Registered: ‎07-04-2019

Re: Complaint

So the only response to an outwardly rude manager is... nothing. More than the exchange I expect some sort of action for being treated poorly. I didn’t expect them to comply. I just figured it didn’t hurt to ask. Equally, I had no expectation to be treated poorly, disrespected, or a manager to talk to me like she was trying to escalate this into some form of altercation.
It sounds to me like you are brushing her behavior off...
Geek Squad Agent
Posts: 3,436
Registered: ‎03-20-2012

Re: Complaint

I do not speak officially for Best Buy.  I too am just a community member like yourself, who happens to work for the company as a Geek Squad car installer (Autotech).  An official moderator could swing by to speak officially.  If there were or were not actions that were taken place they would be internal only and not disclosed to the public. 

I'd recommend locating the store on Google, or using the store locator, and sending the feedback directly to the email for the store.  The leaders should be checking their email regularly too.  Either way, your patience until a moderator swings by is all we can ask for if you wait here or email the store directly.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
Posts: 323
Topics: 21
Kudos: 131
Solutions: 12
Registered: ‎10-03-2017

Re: Complaint

Hi, everyone! 

 

Thanks for your messages and participating on our online Community Forums!

 

@RHutchins, I'm really sorry to hear that your experience in our Woodland, CA store was not was we had imagined. We always hope that our managers and supervisors are able to accommodate when they can, and always perform in a professional and respectful manner. Being that this wasn't the case when you visited, I fully understand you reaching out to us here, and I hope that we are able to help you out. 

 

As autotech796 mentioned, since this was outside our Returns & Exchange Promise, any action taken by leadership team would be considered an exception. And, be that as it may, we would still be happy to document  your experience, reach out to this store, and talk about what's possible. For us to get started, though, we will need some more information. 

 

When you have free moment, please send us the following information in a Private Message:

 

  1. full name
  2. email address
  3. phone number
  4. Customer Service Pin located at the bottom of your receipt

 

To send a private message, you can click the blue button next to my name. I look forward to hearing from you soon!

 

Thanks so much!

Cameron|Social Media Specialist | Best Buy® Corporate
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