10-12-2017 10:54 PM
10-13-2017 02:38 PM
Good Afternoon Fabioj,
Welcome to the Best Buy Support Online Forum Community! Noticing your phone may not have been sealed is surely frustrating. I’d be happy to see how I can assist you further.
Open-box items are clearly marked with a red sticker. I’m sorry to hear that you think you might have been provided a phone that was activated prior. Have you discuss your concerns with your local Best Buy that you picked-up your phone at? Moving forward that would be the best option available at this time.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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