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Posts: 1
Registered: ‎10-20-2021

Complaint for store 0049

[ Edited ]

I attempted to exchange a laptop that failed on Oct 6 (transaction {removed per forum guidelines}), however, the representative Joseline, either misheard or assumed it was a return. Could have been some other communication error, but there wasn't any confirmation on what she was intending to do during the process, so it's hard to say. In the end, the item was returned and I end up missing out on the temporary deal on the computer at the time.

 

I like having Best Buy in the area and appreciate the convenience of the store, but hope the process can improve to avoid this kind of mixup in the future.

Posts: 2,636
Topics: 107
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Registered: ‎10-19-2017

Re: Complaint for store 0049

Hello, myoon01,

 

Thanks for reaching out about your experience at your local store when trying to exchange your laptop. Communication is certainly very important, so it's disapointing to hear that we fell short in the incident you described. I'd love to record this feedback here at the Corporate level, but will need a little more information from you to ensure all the details are correct. 

 

Can you please send a private message with confirmation of your full name, phone number, email address, and original order number (if available)? Beyond that, can you please clarify, in the time since your return was processed, have you brought home an alternative laptop?

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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