Add Product

Search Results:

New Member
Posts: 1
Registered: ‎12-22-2019

Complaint about customer service

Yesterday, I picked up 43” inch LG 4K UHD from Best Buy Jersey city.
I unboxed the Tv and there was no power cord in it. I called the customer service and they were like to bring the tv again. I asked them that can I show the bill and pick up the power cord but they were like no it’s not a big deal you can bring the TV. It’s just 43” inch TV. This is the first electronic shop that I have seen giving tv with no power cord. It’s a humble request that please accept my complaint and please deliver the power cord to my home address. I am waiting for the response. I hope Best Buy doesn’t lose there customers.
Thank you.
Posts: 6,032
Topics: 205
Kudos: 531
Solutions: 297
Registered: ‎08-21-2017

Re: Complaint about customer service

Good afternoon, Hariharant,


Thank you for taking the time to visit us here on our community forums. I know I would be a bit surprised to open TV only to find it missing a power cable. I would be happy to help you see what options we have available to help you with this. Have you been able to get assistance since making this post? If not, please send me a private message with your:

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!