02-25-2020 06:32 PM
To whom is may concern:
I bought a 4K Tv yesterday at my local Best Buy. I walked in and was greated by someone asking me if I needed help. I told them I wanted to buy a tv. The worker took me over to a group of other workers in the back. Then I had 2 helping me. One I guess was a manager. I told them what tv, asked the price to make sure it was the one I wanted on sale. After confirming the right tv. I was asked about the in store crecdit card. I said No. The manager wanted to throw in a bundle deal for an open box on a sound bar/sub. He walked my wife and me over to the open box section. After I saw the price. I told him I couldnt do it. Then I heard all about the credit card again. I said No. Then he continued to go on about the credit card. I said no thank you. I just couldnt do it even tho it was a good deal. So the other worker came back and asked us if we were ready to check out. When I was paying for the tv I was asked again about the credit card again. I said no and he went on. I would save so much money with the card. I said No. Finally I got my receipt. They were all pretty polite and courteous. But how many times did I have to be asked about the credit card? I know sales takes convincing, But to continue on and on about it. I just wanted to buy a tv. Yes, a sweet deal was a nice offer. But Im broke after the tv and was already paying with a credit card.
02-26-2020 10:51 AM
Hi there, DaleMiller,
Welcome to the forum, and thank you for connecting with us regarding your experience shopping with us! I know when it comes to some purchases, I have them planned out pretty well. I know exactly what item I want, how much it is currently on sale for, and how I'm paying. It sounds like this purchase should have been pretty quick and simple for you!
Having said that, it's always great to be presented with any options you may not have considered, such as our My Best Buy Credit Card, or a bundle offer. While it's great to have such options presented to you, I can understand how having it offered to you over and over again would be frustrating. This isn't the experience we hope for our customers to have as we wish to provide a courteous and respectful experience, and greatly appreciate you taking the time to share this with us.
If you should have any other concerns, please let us know!