01-07-2019 01:05 PM
I went to the Best Buy store in Monroe, LA to buy a Samsung Galaxy watch, a new 4K TV and a new surround sound system. After standing in the cell phone department for around 30 minutes without being helped or even greeted (the store was not busy at all and it was at least 4 hours before closing) I left the store to see several employees standing at the front desk goofing off. Since this is not the first time this has happened at this store, you have lost a sale and my business.
01-07-2019 02:50 PM
Purchasing a new TV is very exciting! Thank you for thinking of Best Buy for your upcoming purchase. We’re sorry to hear that you didn’t have the kind of experience we’d like you have when visiting our stores.
We strive to provide excellent customer service while still offering impartial expert advice. It’s disappointing to hear that your local Monore Best Buy may have missed that mark. We appreciate the time you’ve taken to share your feedback with us. Please let us know if you happen to change your mind and we’d be happy to partner with your local Best Buy to see how we can help you find a TV that works best for you.