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Posts: 1
Registered: ‎12-31-2020

Complaint Best Buy Snellville , GA

This was the worst customers service experience ever. I pulled up to curbside pick-up and the Best Buy walks up to vehicle after I checked in. I showed him my order confirmation check-in and he walks off with the bag. (Not a big deal so I thought). He comes back outside about 5 minutes later with a bag and I knew the bag would be mine since I was the only person waiting that had not pulled up after he walked inside (so o thought). Not only was it not my curbside order but someone elses order that checked in after me, the associate had an attitude and was rude when my husband tapped the horn to get his attention to ask was he looking for the space with the earliest order.

When I went inside the store, Osman was very nasty and was not helpful. He showed no empathy for my frustration and the inconvenience for having to come into the store when I expected curbside service. I told him the associate came across as racist because he saw I was a person of color and did not want to service me because of my race. He became belligerent and defensive and said he will not let me say such things. The entire experience was horrific. This store has numerous complaints about their customer service and I would like to know if the experiences of the complainants are based on racially charged experiences.
Posts: 5,569
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Registered: ‎08-21-2017

Re: Complaint Best Buy Snellville , GA

Hello,Chas2Hy,

 

Welcome to our community forums and thank you for writing to us about your experience to our Best Buy Snellville store. We strive to make the pickup process as quick and easy as possible so I can understand your disappointment to have to wait to receive your order. We strive to provide expert service at all of our locations so it's concerning to hear about your visit, I'd like to take a closer look into this to make sure this information gets to the right place.

 

Can you please provide some more details about your interaction with Osman? Any additional information would be much appreciated. I'd also like to document this here at our Corporate Campus and will need a bit more information to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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