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New Member
Posts: 1
Registered: ‎10-30-2021

Commendation to a consultant at Best Buy West Los Angeles

[ Edited ]

Hello,

Like other bloggers have mentioned it appears that giving a commendation to a deserving associate is quite difficult. First one needs to figure out where to go (no mention of this forum on the official Best Buy website); then there is a new registration to fill out as the one for the official website is not valid; then figure which forum to post at... really???? why is it so difficult? I would think that receiving positive remarks, or negative ones if that were the case, would be a good thing for management, and in the case of commendations, a very positive and encouraging experience for the worker.

In August I purchased a refrigerator and a wine cooler at the Pico store in West Los Angeles, California. The consultant who helped me, Lillian {removed per forum guidelines} was extremely helpful as the purchase did not go smoothly. I was in the midst of moving to another city and delivery needed to be coordinated with my move. Then the refrigerator had to be exchanged as the one I received was not what I had expected. She handled the exchange via phone (I had already moved quite far). Then the new fridge had a problem with the ice maker, so she quickly sent a replacement and someone to install it.

Unfortunately, also the wine cooler had a problem with the thermostat, and she got a replacement for that too. 

She was always gracious and prompt with my requests.  I wish all sales associated were like that! I believe they should be recognized and appreciated for the extra effort they put in toward making a customer happy... words and stickers are fine, but a monetary incentive would be much better.

I just read about the Spanks founder giving each employee two first-class tickets to anywhere in the world, and a 10,000 dollar bonus... now, that's what I call APPRECIATION!!

Please let Lillian know that I appreciated her dedication and patience very much. Also, please make this process as easy as evaluating a product or the store in general. Individual commendations are always appreciated by anyone and rewards are of course always welcome. 

Thank you

DH

Posts: 10,228
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Solutions: 323
Registered: ‎11-10-2008

Re: Commendation to a consultant at Best Buy West Los Angeles

Sound like you had a good experience. Just so you know we have IDEA X on the forums at the top so if there is a process you think Best Buy should follow you can pitch your idea there and get your friends to vote on it as well Smiley Happy

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***