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New Member
Posts: 2
Registered: ‎01-16-2019

Check by mail refund

I was told that since since my purchase was over $800 with cash, I would receive a check. Is there any way to track status of my check?
Posts: 12,468
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Registered: ‎01-03-2013

Re: Check by mail refund

Hello clrayford, 

Welcome and thank you for reaching out to us! It sounds like you made a fairly large purchase with us, and I'm sorry to hear it didn't work out. 

 

Per our Return & Exchange Promise, if you paid more than $800 by cash or debit card without a major credit card logo, or more than $250 by check, you would receive a check by mail for your refund. You should receive this within 10 business days of your return. 

If you're beyond this time frame, please don't hesitate to send me a private message and we'll be happy to take a closer look at things. If not, please allow this time frame to receive the check. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Best Buy Employee
Posts: 2,421
Registered: ‎01-09-2015

Re: Check by mail refund

Due to COVID-19, it is currently taking longer than 10 business days. The moderators should ne able to give you a current estimate once they reach your post.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***