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New Member
Posts: 2
Registered: ‎10-15-2017

Cheated on anti-virus software. Not provided with laptop as promised

I purchased Lenovo Yoga a month ago from BestBuy in Palo Alto. Marketing ads said that the laptop comes with a free 6-month anti-virus as did the store manager at the time. My antivirus expired yesterday. Apparently I was lied to! Please give me a license key to keep the anti-virus running!

New Member
Posts: 2
Registered: ‎10-15-2017

Re: Cheated on anti-virus software. Not provided with laptop as promised

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Registered: ‎10-03-2017

Re: Cheated on anti-virus software. Not provided with laptop as promised

Hello SiddharthNishar,

 

Welcome to the Best Buy forums. Thank you for reaching out to us with this concern. From time to time we offer a variety of different promotions for our My Best Buy rewards and our Best Buy branded Citi cards. These offers vary so it can some times get lost in the process. Regardless, I will do my best to look into this and see what we can do.

 

In a private message, I'd greatly appreciate if you could send me the following details:

 

-Full Name on purchase (and/or card)

-Email

-Phone Number

-Date of purchase (or rough estimate)

-Last 4 of Best Buy card used

 

You can send me a private message by logging into the forums and clicking on the button across from my name on this posts.  Once I have received this information I'll be able to better look into this matter.

 

I look forward to hearing back from you!

 

Regards,

David|Social Media Specialist | Best Buy® Corporate
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