09-02-2020 01:23 PM
09-02-2020 05:25 PM
09-05-2020 02:50 PM
Thank you for taking the time to visit our community forums. I'm a big fan of open box products so I can understand your frustration to encounter issues with this remote. I'd be happy to give you some advice on how to get assistance moving forward.
It sounds like you made this purchase at one of our Canadian locations, is that correct? Our team primarily works with our U.S. stores and customers. I recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to assist you with this purchase.