Best Buy Store Purchase

[Abhi1]

I recently bought Samsung Q70T TV from Best Buy Laval. I have been told the tv comes with original manufacturing warranty but when I contacted Samsung I have been told it does not cover accessories. Since the day of purchase the remote of my tv is not working as intended and despite having geek squad protection a little help has been offered. Will Best Buy or geek squad replace the remote control in this case or should I return the TV. It was up selling at Best Buy store and poor show of customer service.

[jdogg836]

Open items are considered one of a kind items, and are not replaceable with another unit. The official Best Buy policy on an open item that is deemed unsatisfactory by the customer would be to return the item, I see no mention of the purchase date but if you are within your return period this would be the best course of action. Outside of that official process, I would also suggest speaking with the manager of the store you purchased the tv from. There are no guarantees that they will deviate from the aforementioned process, but they might offer up an exception to provide a solution for the remote issue.

[nckhammond]

Not sure how much you saved by buying an open box, but brand new q70t remotes are only 12$ on ebay....

[AndrewB-BBY Social Media Specialist]

Welcome, Abhi1,

Thank you for taking the time to visit our community forums. I'm a big fan of open box products so I can understand your frustration to encounter issues with this remote. I'd be happy to give you some advice on how to get assistance moving forward.

It sounds like you made this purchase at one of our Canadian locations, is that correct? Our team primarily works with our U.S. stores and customers. I recommend reaching out to our Best Buy Canada team using the options on the Contact Us page on our BestBuy.ca site, as they will be best able to assist you with this purchase.

Regards,