05-14-2021 10:41 PM
Solved! Go to Solution.
05-15-2021 03:27 AM
I am thinking that in order to accomodate your request you were charged for another item but in the final bill for the original order the correct amount should settle. This is not the case all the time and may require the help of the CS center or a BBY mod to fix this.
05-15-2021 11:29 AM
Hi there, thaaisgargan,
Thank you for taking the time to reach out to us here on our community forums. As someone who keeps a very close eye on my bank account I can understand your concern to see a duplicate charge shortly after completing your order. I'd be glad to provide some more details on how the ordering process works as well as check on your order.
When placing an order on our website we place an authorization hold on your account. This is generally removed within two to three days automatically. Once your order has been picked up or shipped we will charge your account for price of the product.
If you'd like, I can review this order to make sure everything is processing normally. I will need a bit more information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.