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Posts: 2
Registered: ‎10-12-2022
Accepted Solution

Charged Twice After Making an Order

I made a purchase today, and about 30 minutes after it was made a message appeared saying that my payment method was invalid. However the total amount for the purchase was withdrawn. So when I updated my payment method I was charged twice.
Posts: 11,427
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Registered: ‎11-10-2008

Re: Charged Twice After Making an Order

If the first one failed it is an attempted authorization and nothing but that. Best Buy won't collect on that amount, it will simply fall off on your account in accordance with your card issuer and how they handle pre-authorizations. 

 

Since the 2nd one was successful this is the only one they will collect at that time. Only your bank can tell you about the first authorization and when it will fall off. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 2
Registered: ‎10-12-2022

Re: Charged Twice After Making an Order

Okay thanks for clearing that up for me.
Social Media Specialist
Posts: 183
Registered: ‎10-12-2021

Re: Charged Twice After Making an Order

Welcome to the Best Buy Forums!

 

Hi Bradley2. Thank you for taking the time to stop by our community forums. I completely understand your concerns with seeing two charges. Generally, an authorization is done to process the order, which is later reversed as hockeycanuckjc mentioned.

 

If you have any other questions don't hesitate to reached out to us. You're able to send a private message by clicking on the blue button next to my signature.

 

Sincerely,
 

Kadian|Social Media Specialist | Best Buy® Corporate
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