Best Buy Store Purchase

[jonathanposey]

Does anyone know how to file an RMA with Flash Furniture? I can't get anyone at Best Buy's customer service number to help. I also keep getting international people who really don't have a clue, so I keep calling back to get an American. If you press enough buttons, and keep calling back, you'll eventually get someone domestic. Unfortately it's a Saturday so I will have to wait till Monday. 

Thanks

[JoshU-BBY Social Media Specialist · Accepted solution]

Hello, Jonathanposey,

Thank you for reaching out to us here on the Best Buy Forums!

I purchased a chair a couple years ago and one of the arms just came off one day, the warranty process was a bit frustrating on that one for sure. I am not certain of the warranty process that Flash Furniture requires, but I was able to locate some information regarding their manufacturer warranty. It looks like they also have an e-mail contact if you are having trouble getting support over the phone. I hope this information can point you in the right direction! Have a great weekend!

[hockeycanuckjc Community Veteran]

Here is a link to Flash Furniture. Warranty Claims can be found toward the bottom of the page

https://www.flashfurniture.com/ccrz__CCPage?pagekey=WarrantyInformation&isCSRFlow=true&portalUser=&s...

[jonathanposey]

Thank you I didn’t see that

[jonathanposey]

Thank you, an email address was all I was looking for.

[JoshU-BBY Social Media Specialist]

You're welcome!

[hertavein]

looking for some information

[jonathanposey]

Follow up: 

I contacted Flash Furniture and they could not have been more awesome.

I contacted customerservice@flashfurniture.com to explain that the chair kept sinking, and was told "your replacement part is on the way.." Ok, I had not given them my address or anything so was very confused so to be safe, I sent them my contact information and my receipt. 

A week later a new piston for my chair showed up! I guess perhaps they used my email address to get the information from Best Buy? Either way I could not be happier. Realy, I was very worried since I could NOT go back to Best Buy about this, what would I do? Very happy with the result. 

[April-BBY Social Media Specialist]

Hello, hertavein.

Welcome! We are happy to have you as a new member of the Community Forums! I see you are looking for some information today. Is it regarding the current topic or something else?

Please feel free to let me know. I am happy to help!

Regards,