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Posts: 6
Registered: ‎06-19-2021
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Chair broke after 3 months

Does anyone know how to file an RMA with Flash Furniture? I can't get anyone at Best Buy's customer service number to help. I also keep getting international people who really don't have a clue, so I keep calling back to get an American. If you press enough buttons, and keep calling back, you'll eventually get someone domestic. Unfortately it's a Saturday so I will have to wait till Monday. 

 

Thanks

Posts: 52
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Registered: ‎11-24-2021

Re: Chair broke after 3 months

Hello, Jonathanposey,

 

Thank you for reaching out to us here on the Best Buy Forums!

 

I purchased a chair a couple years ago and one of the arms just came off one day, the warranty process was a bit frustrating on that one for sure. I am not certain of the warranty process that Flash Furniture requires, but I was able to locate some information regarding their manufacturer warranty. It looks like they also have an e-mail contact if you are having trouble getting support over the phone. I hope this information can point you in the right direction! Have a great weekend!

Josh|Social Media Specialist | Best Buy® Corporate
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Posts: 11,115
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Registered: ‎11-10-2008

Re: Chair broke after 3 months

Here is a link to Flash Furniture. Warranty Claims can be found toward the bottom of the page

 

https://www.flashfurniture.com/ccrz__CCPage?pagekey=WarrantyInformation&isCSRFlow=true&portalUser=&s...

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 6
Registered: ‎06-19-2021

Re: Chair broke after 3 months

Thank you I didn’t see that
New Member
Posts: 6
Registered: ‎06-19-2021

Re: Chair broke after 3 months

Thank you, an email address was all I was looking for.
Posts: 52
Topics: 2
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Registered: ‎11-24-2021

Re: Chair broke after 3 months

You're welcome!

Josh|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎07-17-2022

Re: Chair broke after 3 months

looking for some information

New Member
Posts: 6
Registered: ‎06-19-2021

Re: Chair broke after 3 months

Follow up: 

 

I contacted Flash Furniture and they could not have been more awesome.

 

I contacted customerservice@flashfurniture.com to explain that the chair kept sinking, and was told "your replacement part is on the way.." Ok, I had not given them my address or anything so was very confused so to be safe, I sent them my contact information and my receipt. 

 

A week later a new piston for my chair showed up! I guess perhaps they used my email address to get the information from Best Buy? Either way I could not be happier. Realy, I was very worried since I could NOT go back to Best Buy about this, what would I do? Very happy with the result. 

 

 

 

 

Posts: 93
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Kudos: 24
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Registered: ‎11-08-2021

Re: Chair broke after 3 months

Hello, hertavein.

 

Welcome! We are happy to have you as a new member of the Community Forums! I see you are looking for some information today. Is it regarding the current topic or something else?

 

Please feel free to let me know. I am happy to help!

 

Regards,

 

April|Social Media Specialist | Best Buy® Corporate
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