01-03-2019 10:13 AM
Same thing happened to me with buying an iPhone 7 from BestBuy. I am just over the 15 day return period. As an American living abroad, bought it to use in Denmark. Came back from the holidays, put my Danish SIM in, and the phone is locked with the SIM being invalid. I was outraged to have been mislead by the sales associate and that Best Buy sells at full retail price locked iPhones!
Luckily I found this forum and had my Verizon SIM with me. Put my SIM in and after connecting to iTunes the phone got unlocked. Now I'm able to use my Danish SIM.
Best Buy should either inform their sales associates about the nature of their phones or sell unlocked ones, but don't waste people's time and money.
I'm sure coming from all of us, you lost another costumer.
04-26-2019 09:11 AM
Hi, I recently purchased an "unlocked" phone from Best Buy in Florida, when I was on vacation there. I returned to my home country and put in a new SIM card, now it's asking me for a pin to unlock it. Can anyone advise me please?
04-26-2019 11:04 AM
07-25-2019 04:00 PM
july 23rd bouguth an iphone 8 unlocked on columbus circle store in new york and paid the value of an unlocked phoneUS$599,
I lived in Brazil and this morning when arrived home put my local sim card and it didint work as apperas to be locked
Try to call the store for more than an hour with no success.
Please somebody help me
07-26-2019 06:35 AM
08-24-2019 06:52 PM
I paid $749 + tax for a iphone 10XR a month back. I wanted an unlocked phone so that I can use it across the globe and across carriers. I went on vacation to India and frustrated that my phone was a locked phone. After coming here, I tried a different US carrier SIM here and doesnt work again. Upon calling AT&T, they are said I am using a LOCKED AT&T Phone.
Very frustrated having paid $749.
Can you please help ?
08-26-2019 12:53 PM
09-09-2019 09:27 AM
I bought one iPhone MX Max at Best Buy to use out of the US.
Now, I can´t use in my country (Brazil) because this phone is locked by US Reseller Flex Policy.
When I bought, I said that I need a phone unlocked.
How do I solve this?