12-14-2018 09:34 PM
wanted to send gift overseas, so i went to sharptown best buy and told sales agent i need international unlock I phone x max and he sold me one for $1320
,when the phone reached overseas, we have to pay $37 customs duty and phone never worked on local sim, in order to bring it to home screen used a non functioning T mobile, sim, the phone came to home screen but never worked on local sim.when contacted best buy they said it got locked to tmobile cause i used their sim. when i called tmobile they said you are not our customer so we can not help you
best buy never wanted to either refund or exchange phone, after 3 weeks of back and forth between apple, best buy and tmobile, still no result
12-15-2018 05:30 AM
12-16-2018 11:42 PM
12-24-2018 04:39 PM
12-25-2018 10:58 AM
12-25-2018 11:30 AM
iPhone Xr's are not sold unlocked at Best Buy, what you bought was a Universal iPhone meant to be activated on the major carriers in the US. The message you see about T-mobile is most likely caused by inserting your non-North American sim card.
You might look over this thread for some answers on how to resolve:
12-25-2018 02:01 PM
12-27-2018 12:57 PM
On the 29th November 2018 I purchased a Universal iPhone7 from BestBuy in Vernon Hills IL. When purchasing the phone, I specifically said I needed an unlocked phone for use in Europe. The sales assistant introduced me to the manager of the phone counter and I again reiterated my requirements. As he was handing me the phone, I asked him if the phone unlocked and if it would work in Ireland. He responded yes to both. As I had previously purchased an unlocked phone from the Apple Store and was paying full price for the handset, I assumed the sales person knew what he was talking about.
The phone was a Christmas gift for my daughter so when we tried to setup the phone on Christmas morning the phone indicated the SIM was not supported. It quickly became apparent that the phone sold to me by Best Buy is not Unlocked but is a Contract Free phone that will lock to the first carrier used to activate the phone - but that carrier has to be a US carrier.
I phoned the Best Buy Helpdesk who indicated they were unable to help and suggested I phone the Vernon Hills Store. I phoned Best Buy Vernon Hills and was told they were sorry that I had been given the incorrect information however as the phone is outside the 14 days return policy there is nothing they can do. I cannot understand how a reputable company like Best Buy can seemingly abdicate their responsibility specifically when their sales personnel provided incorrect information. If I had known there was any risk of the phone not working outside the US I would have instead gone to an Apple Store.
To rectify this matter can I please ask you to unlock the phone? As I paid full price for the handset no one is out of pocket - unless of course you decide to ignore my request then I am left with a large hole in my account and a worthless iPhone. If you need to verify my details before unlocking the phone please feel free to contact me as you have my details with the sales receipt