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New Member
Posts: 1
Registered: ‎05-27-2020

Purchased unlocked iphone XR but it is locked actually

I bought the iphone from BestBuy as an unlocked iphone last year and was using with a SIM card purchased from H2O wireless. While I bought the phone as an unlocked device, now it is locked under AT&T network. I called the AT&T several times but they could not unlock the device because I don't have an AT&T account. I also called H2O wireless, which the reseller of the SIM I was using, and apple store, and they said that they cannot unlock the phone. For your information, I have returned to my home country a few weeks ago, so I cannot go to a local store in-person. I wonder how I can unlock the phone or if I can exchange the phone internationally.

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New Member
Posts: 1
Registered: ‎06-02-2020

T-mobile carrier lock

[ Edited ]

good morning i bought an iPhone X, just over a year ago on the buy FULL PRICE basis, and used it normally. I am recently living in Brazil, but the phone is listed as blocked by T-mobile, to unlock it, the operator asked me for the invoice, but I no longer have it! is it possible that you send me a duplicate?

Device IMEI number: {removed per forum guidelines}
Request number: {removed per forum guidelines}