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New Member
Posts: 1
Registered: ‎01-03-2019

Re: Cell Phones Bought for International Use at Best Buy

Same thing happened to me with buying an iPhone 7 from BestBuy. I am just over the 15 day return period. As an American living abroad, bought it to use in Denmark. Came back from the holidays, put my Danish SIM in, and the phone is locked with the SIM being invalid. I was outraged to have been mislead by the sales associate and that Best Buy sells at full retail price locked iPhones! 


Luckily I found this forum and had my Verizon SIM with me. Put my SIM in and after connecting to iTunes the phone got unlocked. Now I'm able to use my Danish SIM. 


Best Buy should either inform their sales associates about the nature of their phones or sell unlocked ones, but don't waste people's time and money. 


I'm sure coming from all of us, you lost another costumer. 

New Member
Posts: 1
Registered: ‎04-26-2019

Unlocked phone

Hi, I recently purchased an "unlocked" phone from Best Buy in Florida, when I was on vacation there. I returned to my home country and put in a new SIM card, now it's asking me for a pin to unlock it. Can anyone advise me please?

Best Buy Employee
Posts: 924
Registered: ‎01-09-2015

Re: Cell Phones Bought for International Use at Best Buy

Is this asking for a password or does it ask for the Sim Pin? Depending on the SIM card, it may ask for a pin. If you do not have the pin, you may need to reach out to the carrier who issued the SIM card for next steps.

Hope this helps.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 1
Registered: ‎05-31-2019

Re: iPhone 7 locked

not true,its only good for the first sim that was inserted,not for all US carriers.

New Member
Posts: 1
Registered: ‎07-25-2019

unlocked iPhone bought but not unlocked

july 23rd bouguth an iphone 8 unlocked on columbus circle store in new york and paid the value of an unlocked phoneUS$599,

I lived in Brazil and this morning when arrived home put my local sim card and it didint work as apperas to be locked

Try to call the store for more than an hour with no success.


Please somebody help me

Regular Contributor
Posts: 756
Registered: ‎02-09-2011

Re: unlocked iPhone bought but not unlocked

The iPhones sold at Best Buy are Universal US Carrier unlocked, not internationally unlocked. So they're intended to work with any US carrier. There is a giant forum thread about the Universal iPhones I believe stickied to the top of this forum.

The only real outcome I've seen from this is that you have to either mail the phone to someone in the US to return it for you, or bring it yourself. But it has to be returned within 14 days of purchase to Best Buy.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.