11-09-2016 03:35 PM
Purchasing a phone is always exciting! If you travel a lot, you are also likely looking to ensure your devices work with an overseas carrier. With phones though, it can be a bit tricky due to network compatibility issues and devices being locked to particular carriers. Thus, phones don’t always work as anticipated in other countries. Below is some information you should keep in mind when shopping for a phone with Best Buy that you intend to use in another country.
Most cell phones fall under Best Buy’s 14 day Return & Exchange Promise regardless of your My Best Buy membership tier. Furthermore, many returns or exchanges for cell phones will incur a $35 restocking fee. Should you find the need to return a phone to Best Buy but are already outside of the United States, please know that we are unable to accept international return shipments. You would either need to personally return to the US to return the phone with a receipt, or ship it to a friend/family member in the US with the receipt to return on your behalf.
Please also keep in mind the information mentioned on our International Orders page applies to store purchases as well, including that we assume devices purchased with Best Buy will be used within the United States.
For information on unlocked and universal unlocked phones, check out our page here.
10-02-2016 09:45 AM
10-02-2016 09:50 AM
10-02-2016 09:53 AM
You are correct that the iPhone is Universal. However,as @Mariah-BBY mentioned above, the Universal iPhones sold in our retail stores are intended to be used within the United States, and are not guaranteed to work on carriers outside of the country.
I would encourage you to contact the carrier that you are trying to activate the device with and see if they can offer you any assistance.
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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10-02-2016 09:57 AM