01-13-2021 09:41 PM
Solved! Go to Solution.
01-13-2021 10:11 PM
The verification team is the one responsible for making that determination, so you most certainly already received the correct answer on the matter. Generally, when the verifications team has determined they can no longer process orders for you they will not elaborate further.
The BestBuy.com website terms and conditions can be found here: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat20440005...
There is a lot of information on what can and cannot be done using our website, this quote is relevant to your current situation:
Termination of Use
We may, in our sole discretion, terminate your account or your use of the Best Buy Properties at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of any Best Buy Property at any time without prior notice.
01-13-2021 10:21 PM
01-13-2021 10:42 PM
“ Dear JUSTIN,
Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please purchase directly from your nearest Best Buy location in the future.”
It may not be the answer you wanted, but it was provided by the team in charge of accepting or declining online business. You are still free to shop within Best Buy retail locations.