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Posts: 2
Registered: ‎12-12-2019

Canceled Order Refund to Gift Card

I was made an order in-store and pick up late, but after that, I decide to cancel because it takes a long time to wait before it can pick up. I check my purchase history couple minutes ago and notices that the order I canceled, the status was changed to exchange, followed by gift card sales and it was purchased in-store. I hadn't given the right to do that and I don't want to refund me in this way. Also, where is the gift card? I only received the email said my canceled was approved but I didn't receive any email talks about the gift card. Anyone can explain this?

Posts: 4,567
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Registered: ‎08-21-2017

Re: Canceled Order Refund to Gift Card

Hello, anlow805,


Thank you for visiting us here on our community forums. Typically if an order is cancelled or returned a refund is processed to the original form of payment. I'd like to take a closer look at this purchase to better understand what happened with this. Can you send me a private message with some more details? I'll need to confirm your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of my post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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