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Posts: 1
Registered: ‎05-19-2020

Can't pick up a pre-order due to covid

Hello, I pre ordered Persona 5: Royal Phantom Thieves edition at my local best buy store months in advance, but due to being in a location that has covid issues, all best buys within 250 miles are closed. I tried to speak with someone about getting a copy delivered, but since it is a limited edition, it is sold out.


I pre-ordered the game nearly 4 months before release and would love to play it during the lockdown, but according to one agent I spoke with over a month ago, I would have to wait for quarantine to end to pick it up. I was wondering if there is any alternative, as I have waited for Persona 5: Royal since its Japanese announcement, and pre ordered the limited edition when it was available. I understand that my copy is in a closed store that may stay closed for a while longer, but is there any workaround that can be done where I can play the game without spending $60 for a normal copy on top of the $100 I have already spent?

Posts: 4,190
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Registered: ‎11-29-2016

Re: Can't pick up a pre-order due to covid

Good afternoon, hofbern,


Welcome to our forums, and thank you for posting your question.  My apologies for the delay in our response to your post, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 


While I wish I could provide a different answer than what it sounds like you’ve been provided, there are no workarounds I can offer to get your game to you, and you’ll have to wait until your local Best Buy store is open again before being able to pick up your copy of the game.


If you have any other questions or concerns, please don’t hesitate to let me know.



SeanM|Social Media Specialist | Best Buy® Corporate
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